Standards of conduct for third parties

This statement sets out the standards we expect from everyone who comes into contact with our people, including:

our clients and their teams

healthcare professionals, speakers and advisory board members

suppliers, freelancers and agencies working with us

venues, hotels and event organisers

other attendees at conferences, congresses and events

visitors to our office

It applies wherever our people are working: in our office or yours, at home, at conferences and events, while travelling, and in meetings, calls, video calls, emails, messages and on social media.

We will not accept any of the following towards our people:

sexual comments, jokes, gestures, advances or questions about someone's private life

unwanted touching or invading someone's personal space

sending or showing sexual or offensive images or messages

comments or jokes about someone's sex, race, religion, age, disability, sexual orientation or gender reassignment

threatening, intimidating, abusive or belittling language or behaviour, including in meetings and on calls

pressure to attend private gatherings or hotel rooms, or to drink

This applies whether the behaviour is face-to-face, by phone, in writing or online, and whether or not it was meant to cause offence.

If any of our people experiences this behaviour, we will act. Depending on what has happened, we may:

support our team member to end the call or meeting, or leave the event, without any penalty to them

raise the matter with a senior contact in your organisation, and expect it to be looked into and dealt with

ask for the person to be removed from any work involving Mednet

change the team working on the account or project

review or end our working relationship or contract

report any criminal behaviour to the police

We will always take our people's concerns seriously, and we will support them throughout.